Tam Pham II

• Lead Craft CMS developer for the Fidium Fiber ecosystem: architected and own a headless Craft CMS with a bespoke editor, page builder, GraphQL API, and custom modules serving Fidium Fiber, Business, Wholesale, Partners, Support, buyflow, fidium.net, and consolidated.com.
• Planned and drove delivery from foundation to launch, including the custom Craft modules that extend the platform.
• Redesigned and built the Next.js/React applications for Fidium Fiber, Business, Wholesale, Partners, and Consolidated, and built the original foundation of fidium.net; collaborate with the teams that own fidium.net and buyflow.
• Maintain a shared UI toolkit of reusable components, hooks, and webhooks, tested with Jest and documented in Storybook.
• Configured Nginx reverse proxies to serve the Wholesale, Partners, Business, and Consolidated sites from a single repo; own dev, QA, staging, and production environments with GitLab CI/CD.
• Monitor with Dynatrace and Splunk, stay on call, and join incident war rooms to diagnose root causes and restore service quickly.
• Partner with engineers, marketing, IT, and cloud ops in Jira; mentor developers on Craft CMS. Authored pull requests and reviewed other developers' PRs to maintain code quality.

Key achievement: Built the headless Craft CMS (bespoke editor, GraphQL, custom modules) that serves content for 7 newly redesigned sites, and lead the launch and shipment of the Next.js applications for fidium.com, fidiumbusiness.com, fidiumpartners.com, fidiumwholesale.com, consolidated.com, and fidium.net.

• Led development and maintenance of WordPress sites built with ACF and custom Gutenberg blocks, plus custom plugins, optimized for performance and SEO.
• Modernized build tooling with Webpack and set up GitHub CI/CD pipelines using Husky and Release Please.
• Managed hosting and servers, including PHP upgrades and Nginx/Apache configuration; on call for production issues.
• Coordinated with developers, marketing managers, creative directors, and clients to deliver on expectations. Authored pull requests and reviewed other developers' PRs to maintain code quality.

Key achievement: Maintained and developed the Birth23.org, fluvalaquatics.com, and Nutrience.com websites.

• Built custom WordPress sites and multiple custom Gutenberg blocks for the company template.
• Worked across dev, staging, and production with automated test and deploy pipelines (Git, Bitbucket); resolved server and pipeline issues.
• Produced custom HTML emails and animated banners; ran monthly maintenance, QA, and ADA compliance checks. Authored pull requests and reviewed other developers' PRs to maintain code quality.

Key achievement: Launched the new Toro Haven robotic mower site along with several other sites, on time and on budget.

• Designed, developed, and maintained responsive sites and custom themes/templates across Craft CMS, WordPress, and other platforms using PHP, Twig, and JavaScript, with ongoing support for agency and client needs.
• Led the interactive department: direction, training, and assignments for a team of developers, plus client meetings and project estimates.
• Configured and deployed dev, staging, and production environments, maintained enterprise Linux servers, and kept PHP, CMS, and code current.
• Collaborated with creative directors, developers, designers, animators, VFX artists, and clients, managing multiple projects against strict deadlines.
• Ran email campaigns and digital ads, and produced animated video and photography for clients.

Key achievement: Redesigned 3 agency websites, boosting traffic and clientele; doubled traffic for EarthX.org after its 2019 redesign; recognized for Best UI/UX Design in Dallas 2019–2022.

• Designed and developed WordPress, PHP, HTML/CSS, and JavaScript sites, including migrations, mobile QA, responsive optimization, plugin integration, and launches.
• Created logos and brands for client sites and produced video and photography with developers and creative directors.
• Mentored new creative hires, ran WordPress training for clients, and staffed the customer service call desk.

Key achievement: Launched several websites, including ESPS Trailers, Dart Couriers, and Booher Consultants.

• Resolved help desk tickets, specializing in Microsoft workstation repair, and staffed the customer service call desk.
• Managed 80+ thin clients on IBM terminals and 100+ Windows XP/7 workstations; administered Active Directory and Microsoft Exchange.
• Maintained HP and Xerox printers and hosted company video conferences via GoToMeeting and Zoom.

Key achievement: Replaced all 100+ legacy thin clients with new units on upgraded hardware and migrated Windows desktop workstations from XP to Windows 7; briefly worked on a 5 Gbps internet connection.

• Handled Windows PC repair and troubleshooting, built custom desktops, and managed parts inventory and sales.
• Performed virus removal (rootkits, spyware, and malware), upgrades, data backup and transfer, Windows installs and updates, and network troubleshooting.
• Provided follow-up support, met customer deadlines, and optimized desktop and laptop performance.

Key achievement: Built several custom desktop PCs to customer specifications.